The Kaseya Fusion Mobile App enables technicians to manage endpoints and handle service tickets for both VSA and BMS directly from their mobile devices. Through the IT Glue Organization Dashboard, users can quickly access key customer information to prepare for conversations or onsite visits. The app provides real‑time visibility into ticket assignments, status, and urgency, helping teams respond faster. Technicians can create, view, assign, and update tickets, as well as capture notes, time entries, and attachments like photos, making it a valuable time‑saving tool for dispatchers and field staff.

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