The document outlines Sourcepass’s Support and Strategic Guidance services, designed to enhance business growth through reliable IT management and expert planning. It offers 24x7 or 8x5 remote support to resolve issues efficiently, supported by a Service Level Objective-based multi-tier model ensuring appropriate expertise and responsiveness. Clients receive dedicated guidance from a Client Success Manager, quarterly technology reviews, and annual assessments with budget roadmaps to align technology investments with long-term goals. Using the Quest platform, Sourcepass automates IT processes, employee onboarding, and detailed reporting to improve visibility, productivity, and strategic decision-making.

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