The document presents SHI Complete, a comprehensive managed IT service that simplifies operations and supports long-term business growth. It offers 24/7 support for devices and users, proactive network management using Cisco Meraki, and advanced security services such as identity management, endpoint protection, and managed detection and response. SHI also provides infrastructure management for cloud and on-premises systems, including AWS, Azure, and VMware. Through the SHI One portal, clients gain centralized visibility and control over assets and performance. A dedicated technical account team ensures a seamless, personalized experience from onboarding to renewal.

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