Rimini Street software helped optimize Siebel environments by replacing traditional multi-tier vendor support with personalized, senior-level assistance through a Primary Support Engineer (PSE). This approach extends beyond break/fix, delivering proactive guidance, strategic oversight, and tailored fixes that align with mature Siebel deployments. It enables cost-effective support for adding new features such as digital marketing, e-commerce, and enhanced customer experience while preserving stability and performance. By reducing vendor-driven costs and minimizing downtime, Rimini Street helps sustain growth and innovation around Siebel platforms.

Join for free to read