ABBYY’s intelligent automation platform for referral management blends intelligent document processing with process mining to automate the integration of patient referral data from fax into the EHR and guide staff through completing missing information and authorizations. This reduces manual steps, accelerates referral workflows, and minimizes interruptions that cause patient stress and care delays. By transforming fax-based referrals into fully searchable, actionable digital records, ABBYY improves data accuracy, speeds appointment scheduling, and lowers missed referral opportunities—preventing substantial revenue loss for hospitals. The result is streamlined workflows, enhanced patient experience, and better utilization of physician referrals through a more efficient, compliant process.

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