This service offloads the burden of reviewing user-reported suspicious emails. Proofpoint experts manage submissions 24/7, performing manual reviews, tuning TRAP/CTR and CLEAR, and providing six-hour response for “needs manual review” items. Benefits include reduced staff workload, improved accuracy, and liability mitigation by ensuring all submissions are properly reviewed. Features include template-based responses to reporters, abuse mailbox tracking, and custom runbooks for malicious messages. Built on Proofpoint’s Managed Services Framework, it provides actionable intelligence, system optimization, and reporting, letting internal teams focus on higher-value security initiatives.

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