This fact sheet describes OpenText’s foundational support program for mission-critical systems. Page 1 uses mountaineering imagery to convey reliability and resilience. Pages 2–3 outline benefits including global 24×7×365 coverage for critical issues, access to documentation, proactive alerts, technical articles, license services, and self-service case management. Statistics include 1,600 global technicians, customers in 140+ countries, and a 9.6/10 satisfaction rating. Prime Protect also grants regular patches, security updates, and upgrade guidance. Optional add-ons include Extended Support, Premium Support, and Flexible Credits for surge capacity.

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