This program guides customers throughout their SaaS lifecycle to maximize value, adoption, and ROI. Page 1 shows a glowing brain-shaped lightbulb symbolizing innovation. A named Customer Success Manager (CSM) serves as a strategic advisor, providing roadmap insights, usage trend monitoring, adoption guidance, and quarterly outcome reviews. Services include digital onboarding, entitlement activation, strategic advocacy, usage analytics, and targeted enablement plans. Success Plans help align cloud capabilities with business objectives, accelerate time to value, strengthen engagement, and scale platform benefits across the enterprise. The offering ensures continuous alignment, minimized risk, and sustained cloud success.

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