The document outlines SHI’s Omnichannel Customer Experience solutions, which use AI and CPaaS technology to enhance customer interactions across all communication channels. It helps contact centers integrate AI-driven analytics, automation, and Agent Assist to improve efficiency, reduce handle time, and increase first contact resolution. SHI enables seamless transitions between voice, chat, video, and social channels while empowering customers through self-service and agents through real-time insights. With scalable, customizable, and cost-effective solutions, SHI partners with leading providers like Cisco, Zoom, and Genesys to deliver connected, AI-powered contact centers that elevate customer satisfaction and agent performance.

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