Insight Public Sector and Microsoft 365 Copilot help government agencies improve citizen services through AI-powered virtual assistants built on Copilot Studio. The solution automates responses, streamlines navigation, and provides 24/7 self-service access to information, reducing call volume and staff workload. The table on page 2 shows Copilot’s ability to overcome challenges like language barriers, outdated websites, and staffing shortages through multilingual, context-aware, omnichannel support. Agencies benefit from faster service delivery, increased accessibility, and greater public trust while freeing staff to focus on mission-critical tasks.

Join for free to read