NICE helped organizations empower agents with MAX—My Agent eXperience, a unified desktop that enables seamless handling of omnichannel customer interactions. By consolidating multiple contacts and channels into a single interface, NICE improves agent productivity, reduces customer effort, and increases First Contact Resolution. MAX provides easy access to customer data and cross-channel histories, personalizing every interaction. Additionally, NICE integrates workforce management, quality monitoring, training, and feedback tools to inspire self-improvement and enhance overall interaction quality efficiently.

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