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Ivanti Voice

Ivanti Voice

ivanti
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Ivanti helped organizations enhance customer service and IT support with Ivanti Voice, integrating Ivanti Neurons for ITSM and phone systems into a unified, voice-enabled service management solution. Their platform improves call handling through automated call distribution, IVR, skills-based routing, and screenpop features, ensuring callers reach the right agent quickly. By minimizing transferred calls and wasted handling time, Ivanti increases service levels, boosts productivity, and lowers costs, delivering a better overall experience for customers and support teams.

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