This data sheet describes Pure Storage’s FlashArray Support training, designed to prepare IT professionals to administer, troubleshoot, and support FlashArray environments. It covers case workflow, escalation procedures, hardware and Purity deep dives, health checks, user privilege management, data/log collection, snapshots, replication, ActiveCluster, ActiveDR, and Pure1/Skyline. Additional modules include performance and space troubleshooting, I/O path analysis, alert response, RMA/DoA processes, and software/hardware upgrade procedures. The course includes virtual labs and requires completion of FlashArray Foundations.

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