Fivetran Premium Support provides enterprises with the highest level of reliability and expert assistance for data pipelines. It offers 24/7 priority support, proactive monitoring, and dedicated account management to minimize downtime risks. Response times are significantly faster than standard support, with urgent issues addressed within 30 minutes and high-priority issues within an hour. Tickets are escalated to senior engineers, ensuring rapid resolution. Customers benefit from consistent follow-ups, quarterly business reviews, and expert guidance tailored to their use cases. This premium tier is designed to support mission-critical data operations at scale.

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