Huron Consulting Group helped hospitals improve emergency department (ED) case management by designing and implementing programs that ensure patients receive the right care at the right time. Their approach includes initial medical necessity reviews to properly determine patient admission status, collaboration between ED case managers and social workers to plan safe discharges, targeted management of high-use patients, and leveraging technology for better communication across care teams. These efforts improved patient throughput, reduced unnecessary admissions and readmissions, lowered costs, and enhanced patient satisfaction.

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