This tech brief explains that great customer and employee experiences depend on modern enterprise architecture, not just appealing interfaces. It describes how legacy, monolithic systems with slow data movement, limited scalability and complex dependencies block Business Experience initiatives. It outlines the qualities of an experience-oriented architecture: fast, always available, integrated, feature-rich and secure. It recommends assessing readiness across engineering, integration, data management, hosting, security and governance. It concludes with best practices for creating a modernization roadmap grounded in clear principles and holistic architectural change.

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