Vendor Sheet
DATA CENTER OPERATIONS THIRD PARTY MAINTENANCE
Trace3’s Data Center Operations Third Party Maintenance (DCO-TPM) service provides cost-efficient, multi-vendor hardware support that minimizes downtime and extends asset life. It includes 24/7 rapid parts replacement, on-site engineering, and global case management without relying on OEM contracts. Clients can select service levels covering case management, parts-only, or full field engineering. The program simplifies vendor coordination, reduces operational costs, and supports compute, network, storage, and workstation assets. With onshore North American coverage and global partners, Trace3 ensures scalable, reliable maintenance and operational continuity across all environments.