CrowdStrike Falcon Premium Support provides multiple levels of service to maximize value from the Falcon platform and ensure fast issue resolution. Standard support includes portal access and P1 phone response within one business day. Express adds live chat, faster response times, and pooled TAM access. Essential enhances this with dedicated product specialists, quarterly health checks, proactive case management, and strategic guidance. Elite offers the highest level, with industry-specific TAMs, monthly reviews, guided workshops, and critical incident management, ensuring rapid response, proactive engagement, and alignment with business initiatives.

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