This solution brief describes SailPoint’s integration with ServiceNow ITSM, Service Catalog, and Identity Governance modules. It centralizes access requests, automates provisioning (including disconnected systems), and enables policy-based approvals with full audit tracking. Users can request and track access through a unified interface while SailPoint enforces separation of duties and compliance checks. The result is reduced helpdesk burden, improved automation, secure governance of ServiceNow resources, and closed-loop tracking of access changes from request through fulfillment.

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