Many organizations assume Microsoft 365 automatically protects all data, but its shared responsibility model means Microsoft is not accountable for losses caused by human error, programmatic issues, insider actions, or cyberattacks. While built‑in security offers some protection, it isn’t sufficient to prevent every data loss scenario. Accidental deletion remains the most common risk, but threats such as malicious insiders, ransomware, sync errors, and app misconfigurations can also wipe out critical information. Choosing the right backup solution ensures clients’ Microsoft 365 data remains secure, accessible, and recoverable.

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