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BMS Collision-Free Ticketing

BMS Collision-Free Ticketing

Kaseya
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BMS Collision-Free Ticketing provides full visibility into who is viewing or working on a ticket, helping teams avoid duplicate work and improve coordination. Real-time collaboration alerts notify technicians when others are editing the same ticket, reducing conflicting updates. Live update tracking ensures everyone sees the latest information by alerting users to new activity. This streamlined communication enhances accuracy, prevents redundant engagement with end users and improves overall customer satisfaction while reducing errors.

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