AvePoint’s Case Management System (CMS) for Microsoft CityNext overcomes limitations of traditional systems by providing an all-in-one solution with automated processes and cross-platform support, maximizing resources and delivering fast, responsive services to citizens. It eliminates manual logging and tracking errors, reduces data security risks, and shortens service delivery times through features like automatic, location-based case routing for drastically reduced response times, remote access to relevant case information, and streamlined requests for additional resources—benefiting citizens, field officers, managers, and administrators. The AvePoint software helped enhance efficiency, minimize human errors, improve security, and accelerate citizen services.

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