Avaya Software helped streamline communications by enabling Avaya Cloud Office Calling for Microsoft Teams with Embedded Dialer 2.0, removing the need to download the desktop app and avoiding overlap with Teams’ messaging and video. The integration delivers automated presence syncing, ensuring accurate status across both apps—calls in Avaya Cloud Office update Teams to “busy,” and Teams calls reflect a busy status in Avaya. It also offers unified contact search across Teams and Avaya directories, reducing app switching and simplifying administration for a seamless, efficient communications experience.

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