The integration between Autotask and VSA 10 provides instant remote control of VSA 10‑managed devices directly from Autotask tickets, improving response times and support efficiency. True Sync keeps device inventories accurate by automatically creating new configuration items and deactivating outdated ones, eliminating manual reconciliation. With clear visibility into which device is tied to each ticket and the ability to launch remote sessions instantly, technicians can troubleshoot faster, streamline workflows and maintain strong SLA performance through an integrated service experience.

Join for free to read