BMC Helix Employee Navigator helps organizations boost workforce productivity by delivering AI-powered, conversational support that spans IT, HR, and business units. By consolidating knowledge and workflows into an intuitive, context-aware experience, it reduces ticket volumes and support costs while speeding issue resolution. The solution surfaces relevant policy, process, and how-to guidance within natural conversations, enabling employees to find answers quickly without navigating multiple portals. Integrated with existing systems, it preserves institutional knowledge, accelerates onboarding, and streamlines service delivery, empowering teams to focus on higher-value work.

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