UiPath’s acquisition of Re\:infer, now UiPath Communications Mining, expands automation into unstructured data like emails, chats, and social media. Using advanced NLP and machine learning, the platform extracts meaning, intent, and sentiment to drive real-time insights and automated actions. It enables subject matter experts to train models easily, supports low-code development, and integrates with CRM, ERP, and RPA systems. Use cases span customer service, insurance, and IT, yielding dramatic gains—like 95% triage accuracy and major cost savings. This move strengthens UiPath’s position in end-to-end automation and customer experience transformation.

Join for free to read