This Microsoft paper demonstrates how AI delivers ROI across government, education, and defense. It explains public-sector drivers—higher citizen expectations, workforce shortages, legacy systems—and provides dozens of case studies showing productivity gains, cost savings, and improved accessibility (e.g., Madrid’s multilingual tourism bot, Serbia’s six-month census turnaround, wildfire prediction savings, Copilot productivity boosts, and AI-driven cybersecurity). It also outlines how to calculate ROI, build an AI-adoption strategy, prepare data, train staff, ensure responsible AI governance, and leverage Microsoft’s AI ecosystem.

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