The IDC Analyst Connection, sponsored by SAP, discusses utilities' pivotal role in the global energy transition, emphasizing investments in grid modernization and renewable energy. Customer engagement drives progress toward net-zero goals, while advanced asset management strategies enhance operational efficiency and environmental sustainability. Challenges include IT/OT integration and setting clear KPIs. Agility in adapting to evolving requirements is crucial, facilitated by flexible technology roadmaps. John Villali from IDC Energy Insights provides insights, highlighting the importance of utilities' digital transformation. SAP offers a real-time utilities platform to support sustainability efforts.

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