This IDC InfoBrief reveals that while insurance leaders are optimistic about growth, they face significant challenges from disconnected legacy systems, manual processes, and the need for greater agility. Insurers are prioritizing core modernization—especially in HR, finance, and claims—by investing in cloud, data analytics, and AI to improve efficiency, decision-making, and adaptability. However, many organizations struggle with change management, talent shortages, and fragmented AI adoption, making unified, modern platforms and workforce alignment essential for future competitiveness and resilience.

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