The 2025 State of CX in Residential New Construction highlights that homebuyer satisfaction peaks during sales and design phases but drops significantly post-move-in, especially during warranty, with “would recommend” scores falling from 97% to 71%. Builders using tools like AvidCX to capture and act on customer insights achieve higher NPS, leading to more referrals and stronger brand differentiation. Investment in CRM, design tech, construction dashboards, and warranty systems boosts responsiveness, reduces delays, and cuts workloads by 30%. Prioritizing CX with data-driven feedback ensures higher satisfaction and long-term competitive advantage.

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