TrustRadius’s 2023 report provides verified customer insights on SAP Commerce Cloud, emphasizing its scalability, integration with SAP ERP, and omnichannel capabilities. Users praise its product catalog management, personalization features, and AI-driven recommendations. However, complexity in setup and customization remains a concern. The platform is recognized for strong B2B and B2C support, centralized product data, and adaptability to enterprise digital commerce ecosystems. Overall satisfaction highlights reliability, though implementation costs can be high.

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