The May 2022 Aite-Novarica report Payment Harmonization Index: The Business Case for Harmonizing the Healthcare Payment Experience by Inci Kaya evaluates payment harmonization across B2B payments, provider network development, payment integrity, and member engagement. It presents index scores from industry surveys, identifies key factors influencing satisfaction, and examines actions to increase electronic payment adoption, reduce denials, and enhance engagement. The report emphasizes integrated, automated, and collaborative payment processes to improve efficiency, reduce friction, and create a more consistent, positive experience for all healthcare stakeholders.

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