The CB Insights report on AI agents and the future workforce outlines how autonomous LLM-powered agents are evolving from chatbots into tools that can reason, plan, and execute tasks. Though still unreliable for complex workflows, adoption is rising in customer support, sales, software development, and compliance. Startups and big tech alike are building infrastructure to support these agents, with VC investment surging. Enterprise use remains cautious due to trust and technical limitations, but multi-agent systems and niche applications across industries like finance, insurance, healthcare, and gaming point to long-term transformation.

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