kpmg.com Financial services in a connected ecosystem The future of fintech 2 Signals of change Strategic imperatives Future business models Case studies Foreword The fast pace of innovation within the fintech sector, coupled with’ the ability of fintechs to understand customers’ wants and needs through data analytics, has resonated with consumers and businesses eager for customer-friendly products that speed up transactions and widen choice. Fintechs have helped blur the boundaries between financial institutions and companies from other industries. The swift growth of fintech has intensified competition and poses questions over the future roles of traditional financial services companies—and possibly their very existence— with the increased risk that they may be relegated to bac

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