The 2023 State of Workplace Empathy Special Report highlights how HR is overwhelmed by rising healthcare costs, complex benefits, and limited technology, with 86% of employees confused about benefits and 61% of HR professionals reporting mental health issues. Manual processes cost large employers over $1.2 million per enrollment cycle, draining resources and lowering engagement. Empathetic technology like AI, automation, and mobile tools drive efficiency, improve benefit utilization, and reduce burnout. Employees want personalization, with 69% preferring a single mobile app and 35% seeking tailored messaging. Investing in empathetic tech helps employers cut costs, improve outcomes, and boost retention.

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