The SPI 2024 Professional Services Maturity Benchmark Report analyzes data from 575 global PSOs, assessing performance across five pillars: Leadership, Client Relationships, Talent, Service Execution, and Finance & Operations. It reveals a challenging 2023 with declines in revenue growth and profitability but highlights optimism for 2024 due to AI adoption, lower interest rates, and a renewed focus on sales. The report emphasizes that higher organizational maturity leads to improved performance, and balanced investment across all pillars is key to long-term success.

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