Riverbed’s Intelligent Incident Response reduces resolution times from hours to minutes by automating diagnostics, ticketing, remediation, and testing across IT silos. Using Riverbed IQ and ServiceNow integration, the solution enables targeted triage and automated root cause analysis. Organizations like a mining company with 37,000 devices saved \$5.6M annually, and a credit union reduced monthly incidents by 150–200 using auto-remediation. Key drivers include rising IT costs, skill shortages, and tool sprawl. With automation and full-fidelity insights, Riverbed improves productivity, reduces MTTR, and cuts ticket escalation costs.

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