This infographic highlights the gap between what insurance customers want and what tech decision-makers struggle to deliver. Nearly all consumers expect transparency, easy access to policy information, personalized communication, secure data handling, and frictionless omnichannel experiences. Yet TDMs face barriers such as budget limits, broken processes, and data security concerns, with many unable to keep pace with cloud modernization across systems of record, engagement, and collaboration. Ensono positions itself as a modernization partner, reducing legacy costs by about 20 percent, simplifying cloud transitions, enabling AI readiness, and supporting mainframe-to-cloud integration to improve customer experiences.

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