Intelligent swarming is described as collaboration on steroids, enabling support organizations to harness collective company knowledge. To adopt it successfully, businesses should follow four steps. First, develop a collaborative culture, recognizing that transforming culture takes time and effort. Second, align brand purpose and company values to improve engagement by fostering direct communication among employees. Third, establish new indicators of organizational health and values that move beyond traditional metrics. Finally, transform management’s role by breaking down rigid hierarchies and shifting managers into mentoring positions that support team growth.

Join for free to read