The MSP Playbook to Working Smarter Not Harder is a 48-page guide for managed service providers focused on improving profitability and scalability by reducing manual work and building repeatable, secure operations. It covers five core areas: onboarding, monitoring and maintenance, customization, cybersecurity, and vendor management, emphasizing automation, standardization, and clear SOPs to deliver consistent client experiences while staying efficient. The book highlights how cloud, cybercrime, and compliance have increased complexity and tool costs (often 20%+ of revenue), and recommends combining Microsoft 365 capabilities (Intune, Defender, Sentinel, Conditional Access) with an integrated multi-tenant management and backup approach, plus defined incident response and disaster recovery p

Join for free to read