Medallia’s guide for government agencies emphasizes the importance of employee experience (EX) in driving mission success and reducing the $550 billion annual cost of disengagement. It advocates a shift from traditional lifecycle-based approaches to capturing real-time signals through personal, everyday, and lifecycle moments. The guide outlines a continuous listening strategy that includes timely surveys, AI-powered insights, and cross-functional action loops. Case studies highlight how data can uncover hidden inequities and improve inclusivity. Agencies that prioritize EX see reduced turnover, increased productivity, and stronger alignment between employees and organizational purpose.

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