Versaterm’s guide addresses rising public service expectations and high call volumes straining emergency systems. It promotes automation tools to streamline non-emergency requests, improve communication, and boost community trust. Solutions include text/email notifications after 911 calls, virtual reporting for minor incidents, and smart call agents for routine inquiries. These tools reduce dispatcher load, enhance transparency, and let the public engage via preferred channels. The guide encourages agencies to modernize engagement strategies, improving efficiency while fostering stronger community relationships.

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