This guide explains how Microsoft Teams delivers unified collaboration with chat, meetings, and file sharing, and outlines why it’s a strong option for businesses seeking an all-in-one platform. It details key voice considerations, noting that Teams’ native calling features may not replace full enterprise telephony without enhancements. It introduces Direct Routing as the method for connecting Teams to SIP trunks and the PSTN to create an enterprise-grade PBX. The guide also highlights the value of partnering with a certified provider to simplify deployment and ensure optimized voice performance.

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