Process and technical debt hinder digital transformation, often stemming from automating flawed processes without first fixing them. Technical debt arises from software shortcuts, while process debt stems from poorly designed or outdated workflows. Automating broken processes only accelerates inefficiencies. Nintex emphasizes that modern process management—focused on planning, mapping, and governance—is key to resolving this debt. Unlike static BPM tools, iterative process management enables continual improvement, leveraging automation for strategic gains. Success depends not just on technology but on empowering people across roles to collaborate and evolve workflows for lasting operational efficiency.

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