Multi-tenant commercial intercoms let buildings with multiple businesses talk to visitors and grant access remotely—boosting security and convenience. Unlike single-tenant intercoms (internal comms only), they add door release and often video so tenants can see/approve entry. Key gains: tighter security, smoother guest access, assured deliveries (PINs, elevator control), easy employee on/off-boarding (directory sync), and higher tenant satisfaction/retention. The guide recommends cloud video intercoms like ButterflyMX: phone-based door opens, Visitor Passes, delivery PINs, video calling, and a web dashboard.

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