This Enthu.AI guide outlines best practices for hiring and onboarding call center agents. It emphasizes setting clear goals, accelerating productivity, and boosting retention through structured onboarding. Benefits include improved agent performance, reduced churn, and higher customer satisfaction. It highlights the role of technology—automated workflows, AI coaching, remote tools, and interactive training—in streamlining onboarding. Enthu.AI's platform supports agent development with features like performance tracking, playback libraries, and personalized coaching plans, cutting onboarding time by up to 40% and enhancing long-term success.

Join for free to read