This document outlines SAP Automotive Consulting’s Goods Receipt and QM Complaints solution, enabling fast and user-friendly recording of logistical and quality complaints at goods receipt, with or without using SAP QM. It supports predefined complaint characteristics, real-time reporting, and KPI calculation for supplier evaluation. Features include customizable scoring, mobile reporting, and integration into vendor assessments. The solution is delivered modification-free, with fixed-price implementation and six months of free support, helping companies improve supplier quality management and internal complaint handling efficiency​.

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