Guide
A Guide for Midsize Companies: Strategies for Seamless Integration
To minimize bias when scaling customer support with AI chatbots, start by recognizing and addressing human biases embedded in training data. Use diverse, representative datasets that reflect varied customer experiences and conditions, such as differing internet connectivity. Employ bias detection and mitigation tools like IBM AI Fairness 360 and Google’s What-If Tool to identify and correct unfair patterns in algorithms.