The ebook outlines how Epicor Prism leverages AI, particularly Large Language Models (LLMs), to enhance ERP systems via intelligent agents. These agents handle tasks seamlessly based on user prompts without manual selection. AI can optimize operations, forecast demand, reduce downtime, and enhance customer service. Implementing AI requires quality data, employee training, and ethical considerations around privacy and bias. Epicor emphasizes a strategy-first approach with clear policies. Technologies like agentic AI and RAG improve decision-making and automation, helping businesses increase efficiency and maintain a competitive edge.

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