Ebook
The Business Case for CCaaS: Introducing Fluid Contact Center Solution
This flyer summarizes HCLTech’s FCC solution—an AI-enabled, modular system for AML and KYC management. It emphasizes real-time monitoring, workflow automation, and regulatory adherence. Key benefits include faster alert handling, improved investigator productivity, and lower operational costs. The solution integrates with legacy systems and supports financial institutions in maintaining compliance resilience while adapting to changing regulations, helping reduce risk exposure and enhance customer trust.